Refund Policy

Last updated: June 12, 2026

💚 14-Day Money-Back Guarantee

If you're not happy with a digital purchase, email us within 14 days and we'll refund it — no questions asked.

ThinkQuest AI ("we," "us," or "our") wants every parent to feel confident buying from us. Because our products are digital, we let you preview them first and back every purchase with a simple, generous refund policy.

1. What This Covers

This policy applies to purchases made on www.thinkquestai.com, including:

  • Digital activity books and printable workbooks
  • Digital magazines (Wild World and others)
  • Personalized Quest Packs
  • Coloring packs and other downloadable materials
  • Subscriptions and memberships

2. Digital Products — 14-Day Money-Back Guarantee

For one-time digital purchases, you may request a full refund within 14 days of your purchase, for any reason. We don't require an explanation. Because nearly every product offers a free preview or sample before you buy, we're glad to make this hassle-free.

3. Subscriptions

  • You can cancel anytime from your account dashboard.
  • When you cancel, you keep access through the end of the period you've already paid for; you won't be charged again.
  • If you were charged for a new period within the last 48 hours and haven't used it, contact us and we'll refund that charge.
  • We don't provide partial refunds for unused time in an already-started billing period.

4. How to Request a Refund

Email support@thinkquestai.com from the address you used to purchase, and include your order details or receipt. We aim to reply within 1–2 business days.

5. How Refunds Are Processed

Approved refunds are issued to your original payment method via Stripe, our payment processor. Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer. Access to the refunded digital product may be removed after a refund is issued.

6. Try Before You Buy

Most products include a free sample, preview pages, or an example plan so you can see exactly what you're getting before purchasing. We encourage you to use these — they're the best way to make sure a product is right for your child.

7. EU / UK Customers

Consumers in the EU and UK normally have a 14-day right to withdraw from a purchase. For instant digital downloads, you agree at checkout to receive immediate access and acknowledge that this waives the statutory withdrawal right once the download begins. Our 14-day money-back guarantee meets or exceeds this protection regardless.

8. Fair Use

Our guarantee is meant to protect genuine customers. We reserve the right to decline refunds in cases of evident abuse — for example, repeated buy-download-refund cycles on the same content.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. We'll post any changes on this page with an updated date.

10. Contact Us